Outstanding guest service is at the heart of every 5-star hotel in Keman. From the instant you arrive, staff cater to your every need, whether answering room service calls 24/7 or providing a nightly turn-down service. On top of that, hotels have to offer upscale conveniences to be entitled to a 5-star rating. These can include luxury bath products, on-site spa facilities, swimming pools, gastronomic kitchens and knowledgeable concierge.