"Complimentary activities were great, such as the coffee making session (delivered by a top guy) an the craft session my wife and kids did.
Moonba service was slow on the night we ate there, so opted for room service for the rest of our stay; which was excellent. The family enjoyed the pool, floating afternoon tea and canoeing.
Breakfast was excellent as well."
"The hotel is BEAUTIFUL, clean, elegant, stylish. The staff are extremely helpful and nice. The pool and grounds are extremely nice. The restaurant and bar have are elegant and have delicious food and wine. We didn't try the spa but it looks extremely nice as well. The hotel is right on the river, a short walk to the train station, a longer walk across the bridge to the imperial city. The bar and restaurant staff were perfect: courteous, helpful, kind, unobtrusive."
"We've stayed many times and enjoyed the hotel, it's a good place for our family as we like the Onsen and waters. Breakfast is good and the two connecting rooms make it easy for our family of 4. The staff are well trained but our recent visit had one massive surprise from a place one would not think.
The General Manager of the hotel made a tour with 2 other Europeans. The manager thought it was fine to walk them through the shower/bathing area in shoes. As a family that has been in more than...
"Traditional pool room was large and cool (temp) with small approx 5ft deep pool large enough to swim in, facing a creek and villas on the other side. Although close to villas on each side felt relatively private outside and very quiet and private when sleeping. Some beautiful details inside villa, some clashing of styles. Excellent breakfast. Of note are the kind helpful staff which make the stay 5 stars. Spa set up is nice and we enjoyed our 2 massages. Expensive for Vietnam, especially the...
"Restaurant Staff & Security: The restaurant staff and security team were amazing—attentive, friendly, and professional. They truly stood out and made parts of the stay enjoyable.
The Not-So-Good Service Issues
The front desk staff were nonchalant, unhelpful, and slow. They also provided incorrect information, which caused unnecessary frustration.
The room layout was odd. The front bedroom had two twin beds, which would have made more sense in the back bedroom (which had a king bed).
Beds: The...
"We're glad to just stayed for one night to this hotel (originally planning to stay for two nights but they don't have extra room the next day). Start with the check in staff cant find our reservation so we have to wait until ok. They want us to pay $5 extra to check in early as we arrived 1:15 pm. We wait for 2 pm. Room very spacious, one light on the wall so kinda dark. Table lamp is not working, over all the room is old. Bathroom ok. The big disappointment!!! is the Wi-Fi, works for few...
أقل سعر عُثر عليه في الليلة الواحدة خلال آخر 24 ساعة بناءً على سعر إقامة ليلة واحدة لشخصين بالغين. الأسعار ومدى التوفر عرضة للتغيير. قد تسري شروط إضافية.
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