In Hooes, a hotel needs to provide a certain amount of high-end conveniences to earn a 5-star rating. These may include on-site gyms, saunas and spas, gourmet restaurants, premium bedding, luxury bathroom products and more. What also sets 5-star hotels apart is their guest-focused standard of service. You can look forward to things like nightly turn-down services, in-room massages and concierge services. Some may even offer thoughtful touches like welcome gifts.