Find 5 Star Hotels in Gyesan-dong from SAR 336

"Perfect stay. "

"I added on the breakfast but the hotel was fully booked so they redirected me from where the usual breakfast is to another location on the other side of the hotel. I ended up not using the breakfast even though I paid ahead for it. The room was stuffy, and the AC very inconsistent. The room was very spacious and overall comfortable other than the beds, which were terrible - rock hard. The pillows were also lumpy. I didn't go into the casino but the rest of the venue was amazing with so many shops and dining options and the splash zone was very nice. I attendedd a concert in Inspire Arena and it was priceless to be able to easily walk over to the Arena, enjoy the show and walk back to my room. I'd happily stay again for that reason, the great staff and nearby shopping/dining."

"When i said i didn't like the layout of my room, the staff on duty were very quick to show me another one that i could change to. I was very pleased with their efficiency and ability to cater to my needs without hesitation."

"The breakfast is on the expensive side but overall, the hotel is a well ran and properly maintained facility. The swimming pool is amazing."

"The Grand Hyatt Seoul has a fantastic location above Itaewon with beautiful views, and that's about all it has going for it. The service was among the worst I have experienced at a hotel in this category. I repeatedly asked for housekeeping and no one ever came. Turndown service simply doesn't exist here. For a property charging luxury rates, these are basics, not extras. Credit where it's due: a manager kindly moved me to a renovated room, which was a welcome gesture, and breakfast was decent enough. But one helpful staff member cannot make up for a hotel that seems indifferent to its guests. If you are considering the Grand Hyatt for a Seoul trip, I would strongly recommend the Four Seasons instead — comparable location in old Seoul, and they actually understand what service means."

"Fantastic "