"My experience fell well below what I would expect from a five-star hotel.
On arrival, my room had clearly not been properly cleaned or prepared: used hand towels, hygiene issues in the bathroom, and visible dirt around the nightstand and living room. I subsequently became aware of other guests reporting similar cleanliness issues, both on social media and directly to me by hotel staff. The room was also dated and needed renovation, with peeling wall tapestry, brown stains and worn upholstered...
"Overall fantastic hotel. The staff were very professional and the hotel itself was amazing with great facilities. We absolutely loved the breakfast buffet. Couldn’t recommend this place more!"
"Ella Helea Resort Review (3.5/5 Stars)
Arrival & Birthday Add-On:
Paid extra for balloons, cake, fruit, and champagne for my partner's birthday. Reception failed to call ahead; my partner opened the door to see the room being decorated mid-setup. Fruit was missing, and the drink was just the standard all-inclusive prosecco.
Facilities & Vibe:
Lovely grounds, but more adult-focused. Kids' play area feels isolated at the front, and the indoor space is tiny without AC. Adult entertainment is...
"According to it’s service it should not have five stars; no room service after 11 p.m. though it should be 24 hrs. No one was answering in the reception, I was calling since 11:30. No drinking water in the room though there was a fridge in the room. And when I went to the reception and asked from where can I have water, he replied that everything is closed at 12 a.m. even the bar and gave me a bottle of water.
All the restaurants are closed even before 11 p.m., we wanted to have dinner at...
"The resort is beautiful, quiet and clean. The staff are friendly and helpful. The food is fresh and varied. The spa is relaxing and the spa staff professional. The beach is clean and never crowded. The evening entertainment is very good quality.The resort is not far from the Old Town or the airport. We highly recommend this resort if you want to unwind."
"Sehr nettes und hilfsbereites Personal. Überall sauber. Im Poolbereich genug Liegen. Jeden Abend Veranstaltungen auf der Bühne beim Pool. Empfehlenswert. Schon zweites Mal in dem Hotel gewesen."
"Mooi hotel, maar kan hier en daar wel een update gebruiken, vooral wat de badkamers betreft en de liften. De liften waren een ramp, heel traag en er werkten er maar 3 van de 4.
Personeel in de lobby is eerder koel en kort, de mensen van de eetgelegenheden zijn wel vriendelijk. De drank is wel een minpunt voor de all in formule, eten bij het buffet is heel uitgebreid. Spijtig dat de verschillende broodsoorten niet lekker waren (precies nooit vers ?), iemand die à la minute eitjes bakt ontbrak...
"Hotel hätte viel Potenzial.
Personal sollte an der Freundlichkeit arbeiten, ausgenommen Rezeption.
Essen war ok, meistens kalt/lauwarm.
Am Strand nur 10 Liegen, keine Möglichkeit zu Getränken zu kommen.
Zimmer ziemlich alt.
Trotz All Inclusive, nicht mal Wasser in der Minibar!"
"Our stay was in general ok. Hotel is need of a bit of tlc. One elevator never seemed to work so getting to the 3rd floor took a while.
Lamps in the bedroom were broken.
There is a horrible odour that comes from the drains on the balcony which makes it not possible to enjoy sitting outside.
The food at the buffet was definitely lacking.
Cocktails were made so inconsistently every member needs to be shown one one to make them.
Lunch time offers are not the greatest.
Spending so much money...
"Beautiful rooms, incredible service, including service around the pool, cocktails were amazing and food was delicious. Excellent pools, plenty of beds available and a beautiful little beach."
"Not a 5-star hotel. At best, a 3-star experience.
This distinction matters when booking, particularly when you are paying for what is advertised as a glamorous 5-star resort.
The gym was extremely disappointing. It is essentially a small, dirty basement room with very old equipment, including just one treadmill. The dumbbells go up to only 5kg. This is nowhere near the standard of gym facilities I would expect from a 5-star hotel.
The rooms are spacious but very dated and would benefit from...
أقل سعر عُثر عليه في الليلة الواحدة خلال آخر 24 ساعة بناءً على سعر إقامة ليلة واحدة لشخصين بالغين. الأسعار ومدى التوفر عرضة للتغيير. قد تسري شروط إضافية.
معرفة المزيد عن جزر دوديكانيسيا
استكشف منطقة جزر دوديكانيسيا الملائمة للعائلات وذلك من خلال شواطئ، والسباحة، وزيارة المعالم المشهورة مثل ميناء رودس.
تغيُّر خططكاحجز في فنادق توفر إلغاء مجانيًا
كن دقيقًاابحث فيما يقرب من مليون منشأة فندقية حول العالم
