البحث عن فنادق بتصنيف 5 Star في كاستليتو ديرو من SAR 361

"Booked two rooms through the app. Arrived after a long drive through the mountains, only to be told our reservation had been cancelled — no call, no email, no warning. The explanation was a "system error" that apparently left them unaware they had no rooms. They moved us to another hotel. Calling it a downgrade is generous — the room felt more like a hospital ward than a hotel, closer to a cell than anything we had paid for. If you cancel a confirmed booking on guests standing in your lobby at...