"The hotel is new and beautifully done. It’s in a nice location away from the crowds in San Marco Piazza. The customer service at the hotel was poor, they didn’t care. We were jet lagged and overslept one of the days when our alarm did not go off. We missed breakfast and they even refused to give us a cup of coffee. They also charge 15 Euros for a water shuttle which is crazy since everyone takes the shuttle since that’s the only way to get to the hotel. Overall, disappointed by the poor...
"The hotel is new and beautifully done. It’s in a nice location away from the crowds in San Marco Piazza. The customer service at the hotel was poor, they didn’t care. We were jet lagged and overslept one of the days when our alarm did not go off. We missed breakfast and they even refused to give us a cup of coffee. They also charge 15 Euros for a water shuttle which is crazy since everyone takes the shuttle since that’s the only way to get to the hotel. Overall, disappointed by the poor...
Manu