In Calen, a hotel is required to offer a specific amount of upscale conveniences to earn 5 stars. These may include gourmet restaurants, saunas and spas, on-site gyms, luxury bathroom products, premium bedding and more. What also sets 5-star hotels apart is their outstanding service. You’ll enjoy things like in-room massages, concierge services and nightly turn-down services. Some may also offer special touches such as a welcome gift.