Exceptional guest service is the defining feature of every 5-star hotel in Caledonia. From the minute you arrive, staff attend to your every need, whether arranging customized tours or providing a turn-down service. On top of that, hotels have to offer upscale amenities to be eligible for a 5-star rating. These can include luxury toiletries, a wellness center, swimming pools, gastronomic kitchens and knowledgeable concierge.