"I recently stayed at your resort and, while there were positive aspects, several elements fell short of the standard I would expect from a five-star hotel.
On Sunday, there were no towels available around the pool, despite many loungers appearing to be reserved with towels for long periods. When I raised this at the towel station, I was directed to reception rather than offered assistance.
Communication was also disappointing. There was no in-room information about resort facilities or services,...
"I recently stayed at your resort and, while there were positive aspects, several elements fell short of the standard I would expect from a five-star hotel.
On Sunday, there were no towels available around the pool, despite many loungers appearing to be reserved with towels for long periods. When I raised this at the towel station, I was directed to reception rather than offered assistance.
Communication was also disappointing. There was no in-room information about resort facilities or services,...
Nina