"When we first checked in to the hotel (rooms 333 and 334), the rooms were clearly not dusted in a while (could see visible dust on the nightstands, lamps, water bottles, rods in bathroom etc.). The sofa had large spots and were dirty. The WiFi was spotty too (general property had 30+MBps while the room had a weak ~1MBps had frequent connection drops). We immediately called the reception and let them know about the issue. We felt we booked the wrong place for our stay.
The staff's reaction...
"Everything about this place from check in to check out was amazing. The check in was seamless, the staff is extremely courteous and responsive. The two onsite restaurants are wonderful. The infinity pool and bar is perfect. We also got massages at the spa and Becky and Raziya were so professional. Valencia and the hotel staff were also wonderful. Highly recommend."
"Terrible experience at this hotel. They are only using the name of Hard Rock Hotel, but not delivering a 5 star experience. The location is very bad, horrible food, and the hotel is not clean at all (leaky roofs, smell around the property). We would like a refund and we were promised so through Expedia due to our experience. Would not recommend if you are looking for a luxurious stay in Goa."
"The food is very tasty
The service is very fast
The staff is very kind
Just one problem the rooms are different than in the photos
Premium is better than deluxe
-thank u"