البحث عن فنادق بتصنيف 5 Star في بتول من SAR 196

"1.) bugs in washroom 2.) bugs on food and on plates(breakfast buffet) 3.) bed was uncomfortable(over bumpy) 4.) staff service was way to slow"

"Property rooms are just ok in size but beds are small for 2 adults. House cleaning staff came very late for cleaning and didn't change the bedsheet. In night they opened karoke in dining area and it was all too noisy which created headache as 3-4 persons were trying to sing in horrible sound and rhythm. Overall I feel it's not worth value for money "

"It was a great experience overall🙂"

"This is not a 5 star property and food was terrible they dont event call you for prebooked breakfast or dinner for which you already paid 8k for and the pool had broken tiles which ican be very dangerous and also not worth 34k/night over priced and not worth staying "

"Very disappointed with the overall experience. The property rooms were not as per standard or what was presented on the website The rooms were not clean or maintained The property upkeep is not as per 5 star standard The towels and pillows were very dirty and were not in a state where they could be used; they had stains and even after asking for replacement were provided with stained towels (we ended up having to purchase towels from a local store) Hot water was not working in the room The...

"Our stay was a true luxury. The room was spotless. The restaurant fantastic. Deepak, Shubam and Shruti took great care to accommodate all our wishes, including switching rooms for a better view of the beautiful mountains"

"Sauber, zuvorkommend, alle sehr freundlich"

"The main building was beautiful with high arched ceilings. It was beautifully decorated and fresh flowers daily. The water features were lovely, with some large fish in some. The restaurant we used was the large one down stairs. We used the smaller room off the main as it was air-conditioned and less busy. Our room was on the 3rd floor of one of the annexes, and was wonderful, - beautifully appointed, with a balcony overlooking the excellent pool. The staff were very friendly and gave...

"The hotel was very nice but before we arrived the booking we made nearly 12 months previously was communicated that they wished to move us to a sister hotel. Following communication before we went on this matter it was then confirmed our original booking would stand. However when we arrived for the first two and a half days of the 7 night stay we were constantly battling with the hotel as they only had us staying for 2 nights and again wanted to move us to this sister hotel. It was very...