In Arthurs Town, a hotel must provide a certain number of upscale features to earn 5 stars. These can include gourmet restaurants, on-site gyms, saunas and spas, premium bedding, luxury bathroom products and more. What also sets 5-star hotels apart is their extraordinary standard of service. You can expect things like in-room massages, nightly turn-down services and concierge services. Some may even offer thoughtful touches like a welcome gift.