Find 4 Star Hotels in Willowick, OH from SAR 335

"Kind of run down. Small bathroom. Staff seemed to be having fun but barely reacted to guests. Probably would not book afain."

"We were visiting for an event in the convention center, and this is the most convenient place for that by far. It's also very close to the Rock 'n Roll HoF and Great Lakes Science Museum, as well as to the football stadium. The neighborhood is not the most walkable, and it's far from some of Cleveland's other attractions, like the Art Museum, but it's good for what it is. "

"Close to dining and activities "

"Our stay at the Westin Cleveland was extremely disappointing. The first room they put us in was clearly not cleaned properly — the tub had dirt and debris all over it and the shower wouldn’t even get hot. After complaining, they moved us to another room, which somehow wasn’t any better. The second bathroom had a hair sitting in the tub and the shower only got lukewarm. To make matters worse, the front desk staff was rude when we checked out, and when we tried calling from the room earlier in the stay they simply stopped answering the phone after moving us to the second room. Overall, it felt like cleanliness and customer service were the last thing this hotel cared about. Very disappointing experience."