البحث عن فنادق بتصنيف 4 Star في واترلووفيل من SAR 335

"Yes"

"Wonderful staff"

"Unfortunately for us we arrived later in day and upon returning to our room later that night we found our bed was unclean.Also we had opened wardrobes to look for more pillows to find the previous visitors used socks. Staff were helpful in moving room but not ideal circumstances."

"The bar staff need some serious training, terrible service on Saturday evening , staff looked like university students clueless and zero customer service The room was ok, lots of fluff and dust under the bed, no I didn't deliberately check, I dropped something and saw it, the shower cubicle needs a good scrub too! And no fridge in the room!"

"Excellent location, comfortable rooms. We didnt eat there (there is lots of choice close by in Winchester....)"

"Great location - so much medieval history to see. Great pubs. "

"This is an excellent facility with good beds and bathrooms. Our stay was spoilt by surly unhelpful reception staff. After telling us that we could not check in before 3 pm, the same person checked in a crew of pilots. Then at 3:05 When apparently we qualified to check in we were given a room on the top floor. My wife had an injured knee and asked if there was a room available on a lower floor. Although we were the first to book in after 3 pm we were told there were no other rooms...

"We recently stayed at this hotel after breaking down on our journey. Unfortunately, we couldn’t make our first night and phoned the hotel to explain the situation. The woman we spoke to didn’t seem very interested or concerned, and we were disappointed that nobody even asked if we were okay given the circumstances. When we finally arrived the following evening around 5:30pm, the staff there were friendly and welcoming, and the stay itself was pleasant. However, the lack of empathy and customer...

"Reception staff were very welcoming, room was very clean, and breakfast was very nice. I didn't like the attitude of the women in the spa section, felt like they were talking down to me had a lot of ego and arrogance, not sure if it was a colour thing. "

"Picked this hotel as a stop off for the ferry to jersey. Had everything we needed. Breakfast really good. Had to pay for parking which we didn’t really appreciate."

"All services have been great for our 2 evening stay "

"Dusty room in areas. Rubbish behind bedside cabinet. Couldn’t get to plug easily to charge my phone as it was behind the cabinet and when pulled out there was thick dust and rubbish behind it. No deep clean for a long time. Dirty windows, old cobwebs around it. Pool was not in use so very disappointed as we had stayed there for this reason. "