Find 4 Star Hotels in St Ives from SAR 241

"clean luxury room some amenities near but very convenient for cambridge station. staff very polite and professional. excellent supply for teas etc in room good selection of herbal infusions. room/bathroom very clean and good shower "

"25 min walk to Churchill College, ideal as long as you have a brolley! Very good modern hotel, reasonable restaurant prices, helpful and friendly staff."

"While the hotel is nice and the staff is great 4pm check with 11am check out is borderline unacceptable. I understand that maybe this is because of understaffing in à hotel so large and not enough time to prep the rooms. But not being able to check in before 4pm feels like a rip off. "

"Very friendly and helpful staff"

"Hotel stay was good. Staff in breakfast were a bit slow. "

"We always enjoy our stays at this lovely hotel. The staff, especially the concierge, are always 100%."

"This is the first negative review I've ever had to give. We stayed at The Golden Lion Hotel St. Ives. (13-14 Feb) We stayed in Room 20 which was very small and had the constant, very loud noise of the kitchen extractor humming. On the first night it was still on at 10.45pm and we had to ask Reception to deal with it and then it was back on, waking us up at 7pm. Whilst we understand the extractor has to be in use, this has ruined our relaxing break. We could not have a lie in or return to our room to relax. We spoke to reception 4 times about this and it would appear it is a known issue but tbh they couldn't have cared less and although we were told this would be passed to a manager, it was not. No service recovery and very poor customer service. We contacted The Coaching Inn group but have received no response. We paid £159 for this weekend and we are very disappointed by this hotel. We have stayed before in 2022 coincidently in the same room, but had no issues then at all. On booking or arrival we should have been made aware about the noise. We would have gone elsewhere. Also on arrival the key was flung at me with no welcome. I was just asked it I had stayed before and then had to ask where the room was. The room also had layers of dust on the carpets and the shower area had mould. It is in stark contrast to our previous stay where the staff were welcoming, no noise, clean room and breakfast was included. We were sad to see how standards had dropped. "