"During check-in at Grand Sierra Resort, I was unable to use the self check-in due to a personal issue, so I went to the front desk feeling quite anxious. My two young children had just gone through a long journey and were already exhausted, which made me even more nervous—I wasn’t sure if my situation could be resolved smoothly.
Thankfully, a front desk staff member named Kay stepped in and completely changed our experience. She was warm, patient, and incredibly efficient, and she helped us...
"During check-in at Grand Sierra Resort, I was unable to use the self check-in due to a personal issue, so I went to the front desk feeling quite anxious. My two young children had just gone through a long journey and were already exhausted, which made me even more nervous—I wasn’t sure if my situation could be resolved smoothly.
Thankfully, a front desk staff member named Kay stepped in and completely changed our experience. She was warm, patient, and incredibly efficient, and she helped us...
Selina