Find 4 Star Hotels in Sancreed from SAR 378

"We had a very disappointing stay at this hotel and have yet to hear back from a Manager regarding the numerous complaints we had with the service experienced. To begin with, I will note the positives: Clean room Friendly staff Beautiful views Now the negatives: Upon checking into our room at 7pm (following a telephone conversation had earlier in the morning regarding our children and dog joining us) we discovered that the extra beds were not in our room ready for our children to sleep on. The next morning I reported to reception about being awoken early due to water pipes rumbling to which I was told nobody had mentioned about before. No offer to move. Having ordered Lunch, our one childs meal was left off the order and he was left waiting. For evening Dinner, we were informed the hotel were short staffed and so could not offer the pizzas advertised on their website. This made things difficult for us having had lunch there earlier and our children having to choose from the same menu. Drinks arrived late, so we turned them away when they eventually arrived thinking that we would go elsewhere for dinner. This was on a Sunday, on my Birthday, and we had little choice but to stay as locally not much was open/and only serving roast dinners. We ordered dinner, to find that our puddings were now missed off and so we had to chase. Throughout the staff were friendly, but not very professional or offering a good service. My 2 separate complaints fell on deaf ears it would seem."

"Lovely evening meal and tasty breakfast. Friendly staff, clean and comfy room "

"Loved our stay. Food was amazing but the service in the evening in the bistro was very very very slow. 30 minutes to get our first cocktail and 1 hour for our first course. Was not crowded 😳"

"The room was absolutely amazing. All the staff were incredibly welcoming. The views from the room were second to none, so good after our first night we asked if there happened to be another room free for the following night, luckily enough there was! "

"The staffs are absolutely brilliant!"