"I was very disappointed with my stay at this hotel. The room was much smaller than expected, making it uncomfortable for a longer stay. In addition, the housekeeping service was below standard. The staff seemed to focus only on cleaning the bathroom, while the rest of the room was often left untouched and not properly cleaned.
Overall, the room size and poor housekeeping significantly affected my experience, and I do not feel that the hotel met the standards I expected."
"The Lotte New York Palace is a beautiful hotel, and overall we really enjoyed the property. However, the beds were surprisingly squeaky and uncomfortable. Considering the price and caliber of the hotel, I expected a much higher-quality mattress and a more comfortable night’s sleep. Upgrading the mattresses would make a significant difference in the overall guest experience."
"This was by far the worst experience I have ever had at a Hyatt property. The level of service I received from the bell staff was extremely disappointing and, in my opinion, well below the standard I have come to expect from Hyatt. Rather than trying to accommodate a straightforward request to temporarily hold my bags while I rushed to an important meeting, the interaction became unnecessarily complicated and frustrating. Being told that my bags could not be held and then being told I would have...
"Very dated. The showers are horrendous.
The worst thing and importnat to know is that you will be charged $5 per bag, to hold your bags. Never in all my hotels stays all over the world have I encountered this."
"I have been to nyc 3 times every time I have always stayed here!! I absolutely loveeeeeee the stafff ! They are the best!! The room is stunning and clean!! I have always returned due to great customer service. I don’t think I can stay at any other place when I come to nyc now."
"The room was very small but nice. Could use more counter space in the bathroom and I wish there had been a fridge in the room. Staff was helpful and nice."
أقل سعر عُثر عليه في الليلة الواحدة خلال آخر 24 ساعة بناءً على سعر إقامة ليلة واحدة لشخصين بالغين. الأسعار ومدى التوفر عرضة للتغيير. قد تسري شروط إضافية.
تغيُّر خططكاحجز في فنادق توفر إلغاء مجانيًا
كن دقيقًاابحث فيما يقرب من مليون منشأة فندقية حول العالم
