Find 4 Star Hotels in Palaiseau from SAR 358

"I recently stayed at an H4 Wyndham hotel and unfortunately had a very disappointing experience. While I understand that occasional issues can happen during any stay, what really matters is how the staff handles them—and here, the reception team failed completely. During my stay, I experienced problems like the AC being far too hot and even a temporary lack of water. These things, while inconvenient, could have been manageable if handled professionally. Instead, the reception service was the worst part of my stay. I lost a significant amount of time waiting in long queues at reception, only to receive little to no help once I got there. One of the reception staff members (no one wears name tags, which already says a lot about accountability) was particularly rude and unhelpful. The team repeatedly made promises—such as fixing issues or calling me back—but never followed through. There seems to be a serious lack of communication between departments and an overall lack of willingness to assist guests. Calls to reception often went unanswered and when I did manage to speak to someone, nothing was resolved. Overall, the experience felt disorganized, dismissive, and frustrating. I would not recommend this hotel based on the poor level of customer service alone."

"Lounge menu was not impressive "

"Love the place and location."

"It was a great location. The staff were friendly and helpful. The room was never cleaned and we finally asked to have the garbage emptied. We missed not having coffee in the room. There was a coffee maker in the kitchenette but no filters or coffee grounds. It would not have been worth it to buy either for the few days we were there. The beds were fine but not excellent. "

"Always love a citizenM. Chill vibe, always great staff, everything is made easy for sure. No different this time in Paris. My only observation was that the hallways and elevator and carpets looked like they needed paint and replacement. "

"The room did not get cool, unfortunately, which I prefer for sleeping, but it was possible to open the window. Also, no attention was paid to the coffee machine, and as such, it needed to be emptied and therefore did not work. Unfortunately, I had to ask multiple daily for refresher of milk, coffee pods, and even coffee cups. Otherwise, the experience was excellent, as was the location."

"Clean room and friendly staff "

"Best hotel location for Eiffel Tower. We were able to walk short distances to everywhere. Service was very good. Hotel is clean. The rooftop bar was closed which was a bummer. That would’ve been nice to see."

"There are two elevators and one of them was down for our entire stay"