"Slightly disappointed that when I got there at 1500, I was told my room wasn’t ready, despite 1500 being the time that checking in starts.
Sat around for 30 minutes while I waited for it to be confirmed as ready, but the man on the desk was so kind and polite and apologised profusely, and had exceptional customer service.
Came down a while later to ask for a pen, and ended up speaking to another member of staff on the desk fro about 5 minutes and he also had exceptional customer service.
The...
"Slightly disappointed that when I got there at 1500, I was told my room wasn’t ready, despite 1500 being the time that checking in starts.
Sat around for 30 minutes while I waited for it to be confirmed as ready, but the man on the desk was so kind and polite and apologised profusely, and had exceptional customer service.
Came down a while later to ask for a pen, and ended up speaking to another member of staff on the desk fro about 5 minutes and he also had exceptional customer service.
The...
Tom