"I was very disappointed with my stay at this hotel. The room was much smaller than expected, making it uncomfortable for a longer stay. In addition, the housekeeping service was below standard. The staff seemed to focus only on cleaning the bathroom, while the rest of the room was often left untouched and not properly cleaned.
Overall, the room size and poor housekeeping significantly affected my experience, and I do not feel that the hotel met the standards I expected."
"I wouldn’t recommend this hotel in terms of comfort. The room and bathroom are extremely small; in the bathroom, it’s impossible not to bump your arms against the faucet or the shampoo holders—even when sitting on the toilet, your arms end up touching the toilet paper holder. It’s just impossible!"
"The hotel has an excellent location, spacious rooms, friendly staff, and fast elevators. Housekeeping was also good.
However, the rooms are outdated, the furniture and bathrooms need renovation, the carpet had an unpleasant smell, and the lighting was poor. There was also some minor noise.
Considering the high price, the overall experience was disappointing. I definitely wouldn’t stay here again."
"This use to be one of my favorites in NYC, but with no room service, charging $8 for a cup of coffee and closing the bar on a Saturday night at 11:00p, I am done. Property is tired and no one seems to care. Unfortunate."
"The staff upstairs on the roof were extremely rude. I have never experienced this before especially as a paid patron. The young ladies who are taking orders are using the upstairs as a fake runway like it’s Americas next top model. They need to focus on their hospitality and manners, not their runway walk."
"Staff was phenomenal.
Place is a bit dated and they were working on the restaurant.
Super location if you want time square but not right on top of it."