"We stayed at Four Points by Sheraton for several days, and unfortunately, it did not meet the standard we expected from a 4-star hotel.
A few staff members—Ilena, Francesco, Haron Rashid, Antonella, and Pascual—were kind, professional, and genuinely helpful. They were the highlight of our stay.
However, our experience with Rossana at the pool bar was very disappointing. When we called to order drinks as instructed by the hotel, she often responded rudely, saying she didn't have time or...
"We stayed at Four Points by Sheraton for several days, and unfortunately, it did not meet the standard we expected from a 4-star hotel.
A few staff members—Ilena, Francesco, Haron Rashid, Antonella, and Pascual—were kind, professional, and genuinely helpful. They were the highlight of our stay.
However, our experience with Rossana at the pool bar was very disappointing. When we called to order drinks as instructed by the hotel, she often responded rudely, saying she didn't have time or...
Shabnam