"We checked into Novotel as we need our kids to get a good night sleep in the middle of our journey. We checked into Novotel at 3pm to find that the sofa bed had not need made and there was no linen for us to make it up. Between 3pm and 11pm we asked 7 times for them to make up the bed, each time promised by them that it would be done shortly. In the end our children fell asleep and they had to make up the bed for the adult around the children.
The hotel reception was small and therefore...
"We checked into Novotel as we need our kids to get a good night sleep in the middle of our journey. We checked into Novotel at 3pm to find that the sofa bed had not need made and there was no linen for us to make it up. Between 3pm and 11pm we asked 7 times for them to make up the bed, each time promised by them that it would be done shortly. In the end our children fell asleep and they had to make up the bed for the adult around the children.
The hotel reception was small and therefore...
Sophie