"It’s a lovely hotel. A little bit dated now, in places, but overall really nice in a nice setting and location. The staff were friendly although there were a few occasions things were asked for and not delivered on. I put this down to them being young and maybe not fully engaged with their roles. Could maybe do with some senior leadership to raise standards to where they could easily be. I would recommend and I would stay again. Just manage your expectations. Don’t expect the best. But overall a...
"The children's bedroom was not clean, under the mattress on bunk bed was months of dust and grime, the carpet hadn't been hoovered. Sweets and rubbish on the floor under the bunk bed.
The children safety lock has only 1 bent scew, as a fixing.and hanging off."
"Staff just superb. Parking by valet superb. The whole place is spotless.
We never ate there as we were picking up with old friends to eat.
Just a really lovely hotel thank you all. BT"
"The staff were very helpful, professional and polite. We felt welcomed from the moment we arrived. The young lady on reception was amazing, nothing was to much trouble for her. She's a credit to the hotel. The whole experience was brilliant, very relaxing stay before we continued our journey to Newquay. We will definitely be staying again in the future."
"Room was clean and adequate
Did not like to be next door to the big exit door 😳 as got woken up a few times the room could do with a deep clean I love the shower room did not have breakfast but it smelt very nice 😀 would stay again as price was good"
"This hotel is ideally situated for both the charming quayside area and the city centre. Less than 10 minutes walk down a steep hill takes you to the river and canal with their restaurants. 10 minutes in the opposite direction gets you to the Cathedral. The hotel is well appointed and has a spacious car park (fees apply). Our room was very comfortable and nicely appointed, although there were some lighting faults that required repair."
"I have stayed here several times as it is situated in a great position with ample parking. I had never stayed in a ground floor room previously but the room smelled of damp and this was worrying and unpleasant. My stay was only 1 day so I put up with this, if I had stayed longer, I would have reported this to the staff."
"The staff were friendly, the interior of the building was lovely, and the location was very convenient. However, I was informed the day before my arrival that the lift was out of order. My room was on the 3rd floor, so it was quite difficult to carry my heavy suitcase up. Unfortunately, the lift was not repaired during my stay, and I had to carry my heavy suitcase all the way back down to the reception when checking out."
"Easily accessible location with lots of parking. Hotel spacious and checking in was quick and easy. Rooms very comfortable with all the usual facilities.
Restaurant food was very good and plenty of selection for breakfast."
أقل سعر عُثر عليه في الليلة الواحدة خلال آخر 24 ساعة بناءً على سعر إقامة ليلة واحدة لشخصين بالغين. الأسعار ومدى التوفر عرضة للتغيير. قد تسري شروط إضافية.
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