Find 4 Star Hotels in Hemel Hempstead from SAR 349

"Staff were very friendly, and helpful "

"Great location, rooms and standard of the hotel was good for the price. The staff we encountered were all brilliant. When we arrived the toilet was blocked in our room, but this was sorted quickly and with no fuss. "

"Welcome was great and friendly "

"We usually stay round the corner at Copthorne Tara but my son was also staying so we decided to book as there was a (very nice) pool. We also decided to take advantage of the upgrade offer to Premium. We read the descriptions of bath with shower, dressing gowns, mini bar, extra room, higher floors etc. ….. we received NONE of this. Put on 2nd floor, beds jammed into room. Bathroom with pocket door so my head was literally 3 feet away from the toilet. No bath just a small shower tray. No mini bar, no bathrobes. Whilst they say facilities may differ at locations there was nothing in this room that would differentiate as a “Premium” room. When we queried with staff they asked us room number and looked at system and informed us it was a Premium room (would think they had never been in that room ever). Refused to give any refund of the upgrade we paid for 2 nights and dismissed our photos from their website of the “upgrades” compared to their photos. Would never stay here again, Copthorne Tara standard rooms are twice the size. "

"We were told that we had a deluxe room. I don't know what was deluxe about it. It was very small, but otherwise pretty standard. Although there was a safe in the wardrobe, laughably it was not bolted down. None of the sockets had USB for charging phones etc."