"**Very Disappointing Experience — Would Not Recommend**
I would not recommend this hotel, especially for families or groups travelling together.
We were travelling as two groups, both with kids, and requested rooms close to or together with each other. Our request was immediately denied, and we were told the hotel was completely full. However, based on what we observed during our stay, this did not appear to be the case.
The customer service was another major disappointment. The staff were...
"Am ersten Tag wurde unsere Zimmer nicht gereinigt, unsere Zimmerkarten wurde gesperrt bzw funkunierten plötzlich nicht mehr und wir hatten jeden tag zu wenige Handtücher. Mussten dies jeden tag an der Rezeption ansprechen, das diese vergessen wurden. Wir waren 4 Personen ( 2 Erwachsene + 2 Kinder).
Das Beste zum Schluss. Der Aufenthalt wurde doppelt abgebucht. Einmal vor Wochen von Expedia und am Tag der Abfahrt/Abreise vom Hilton nochmals zu Ihrem Preis. Der Parkplatz wurde ebenfalls doppelt...
"Ok these place and the staff are better than 5 star hotels! They are amazing. Everyone is so kind and the property was pristine. I’ll always go back here when in Vienna"
"No matter how many times I go there a year they never keep any details to help the lengthy check-in process. No way to do it online whether on their site or any link. The prices go up and the value goes down. You get less and less each year. But they have a kitchen and good location for me so I keep going back."
"Hotel was close to most tourist sites and the city center is about 20 mins walk. Reception is sometimes understaffed, we had to wait 20 mins to check-in. But they allowed us to check out at 1 pm. Good value for money."
"The rooms were very clean and spacious, and the hotel is in an excellent location, close to the main attractions and within walking distance of almost everything. There are plenty of cafés and restaurants nearby, while the hotel itself is in a quiet area.
A nice touch was the complimentary cold water, tea, apples, and candies near the reception area."
أقل سعر عُثر عليه في الليلة الواحدة خل ال آخر 24 ساعة بناءً على سعر إقامة ليلة واحدة لشخصين بالغين. الأسعار ومدى التوفر عرضة للتغيير. قد تسري شروط إضافية.
معرفة المزيد عن هيلجنكروز
انتقل إلى وجهة هيلجنكروز! واستمتع بالمناظر الطبيعية، والإطلالات النهرية، والآثار المهمة.
تغيُّر خططكاحجز في فنادق توفر إلغاء مجانيًا
كن دقيقًاابحث فيما يقرب من مليون منشأة فندقية حول العالم
