البحث عن فنادق بتصنيف 4 Star في هيلي من SAR 252

"I booked and paid for a specific room through Expedia which included a sofa bed. When I arrived at the hotel, I was given a completely different room with a double bed and no sofa bed. I am disabled and have mobility difficulties, so being placed on the second floor was difficult for me. I politely asked reception if I could be moved as this was not the room I had reserved and paid for. The room also had a large burn mark in the carpet. The receptionist was not helpful and was very rude when I...

"the bedding was way too thick for the room and the fan was very loud. As we have had the heatwave the bedding was heavy and hot, it was very hard to get comfortable as there is no air-conditioning in the room only heating and a self control lighting"

"The hotel was clean and tidy, the beds were particularly comfortable as well. We paid for breakfast both days we were there, while it wasn't amazing it still filled a hole to keep us going. Parking was the biggest issue really, £12 for overnight each day was expensive, Overall great for the price we paid and the staff were all friendly, helpful and polite"

"Our stay at The Leopold was blighted by the complete mess the management made of rearranging the booking of guests - like us - who had booked a stay that included Sunday 16th August when the hotel closed at short notice for 'essential' maintenance. The first we knew of the closure was when we received an email informing us that the water would be turned off at 11.00 am on Sunday 16th and offering us the options of a) cancelling the booking, b) staying in the hotel without water for an...

"Great stay as always all the staff are amazing and thanks to rob yn On reception. Thanks"

"A huge family room with vaulted ceiling, with lots of space. However, it had almost zero ventilation apart from a tiny window, stained carpets, tatty headboards, very old mattresses and exposed wiring. It really felt like a forgotten room though it was advertised as ‘Superior’. Food and bar was ok and the pool was fine, but again, needed some TLC. It was a cheap stay but hoped for slightly better."