"I had a death in the family and instead of being sent condolences or any kind words the hotel was very rude. They instead reminded me of the cancellation process, refused to give me a credit for my stay, cut me off in conversation and were very rude. After being told the general manager would contact me the next day I never received any calls or emails from him.
There are 3 pools at this location and all are outrageously cold with no heating. The house cleaners were 2 hours late and they only...
"I had a death in the family and instead of being sent condolences or any kind words the hotel was very rude. They instead reminded me of the cancellation process, refused to give me a credit for my stay, cut me off in conversation and were very rude. After being told the general manager would contact me the next day I never received any calls or emails from him.
There are 3 pools at this location and all are outrageously cold with no heating. The house cleaners were 2 hours late and they only...
Anthony