"This hotel is in a fantastic location and has the bones and decor to create a wonderful experience. Sadly, the cold and stiff staff at reception brought the experience down quite a bit. The receptionist did the bare minimum and was generally uninterested in helping us when we asked about local sites and the city tour tram. In fact, they didn't even know the name of the city tour tram company or how to get tickets despite it being directly across from the hotel. In contrast, the young lady who...
"This hotel is in a fantastic location and has the bones and decor to create a wonderful experience. Sadly, the cold and stiff staff at reception brought the experience down quite a bit. The receptionist did the bare minimum and was generally uninterested in helping us when we asked about local sites and the city tour tram. In fact, they didn't even know the name of the city tour tram company or how to get tickets despite it being directly across from the hotel. In contrast, the young lady who...