"Bad customer service , I had high expectations for Hyatt Regency Coconut Point because the property itself is absolutely beautiful. Unfortunately, the service completely ruined our stay.
When we arrived, we had to wait over an hour while maintenance tried to fix our room door. After all that time, the door still wasn’t working. I spoke with a manager, who responded with an attitude instead of trying to make things right. We were finally moved to another room over an hour later, only to discover...
"Bad customer service , I had high expectations for Hyatt Regency Coconut Point because the property itself is absolutely beautiful. Unfortunately, the service completely ruined our stay.
When we arrived, we had to wait over an hour while maintenance tried to fix our room door. After all that time, the door still wasn’t working. I spoke with a manager, who responded with an attitude instead of trying to make things right. We were finally moved to another room over an hour later, only to discover...
KARAM