Find 4 Star Hotels in Bay Harbor Islands, FL from SAR 589

"Room very clean breakfast was okay"

"The Room was ok they put us at the far end of the hall way in the stairwell and had a horrible smell. AC kept shutting down had to reset it multiple times. Ask numerous times one day to get the room cleaned. We decided to leave a day early. Pool was nice . Food is a no go but lots of choices on the strip. Lobby furniture very dirty and outdated. Not so sure if the reviews are real nor accurate as we are not picky people! "

"It’s was great for one night "

"Beautiful stay safe place "

"Worst Customer Service Ever – Do Not Stay Here! I’ve never been so disappointed with a hotel stay in my life. I stayed at the Gail Hotel for four days and paid over $1200 for the privilege, only to be treated horribly. The customer service was absolutely terrible, and I’m honestly shocked that a hotel could operate like this. First off, I had a package delivered there, and it took me until the very last day of my stay to finally receive it. The guest services team was unhelpful and rude—every time I inquired about my package, I was interrupted mid-sentence, transferred repeatedly, and at one point, they hung up on me. It was beyond frustrating. The restaurant service was equally bad. The gratuity is already included, so I think the staff just doesn’t care about providing decent service. The food was mediocre at best, and the staff wasn’t attentive at all. It’s clear they don’t make an effort when they’re guaranteed a tip regardless of the quality. The room was bare minimum—cheap bottled water and no tea in the room, which is a standard offering in most places. No amenities, no effort. When I checked in and checked out, there was no bellman to help with my bags, which was incredibly inconvenient. I had to carry my own luggage both times. Even the valet was sloppy and lazy—just no professionalism anywhere. To make things worse, I was charged a different price for valet parking every single day. I paid over $1200 for the stay for 3 days by the way"

"Most outlets in the room would not hold a plug. "