"Room was shabby, furniture scratched and well-worn. Bathroom icy cold. However, on bringing these points to the attention of the staff, a heater was delivered - thank you. Obviously there was no quick solution to the shabbiness of the room (suite 2 Manor House).
Some of the food was poor, but again on raising this, staff dealt with it.
On balance, we feel the staff did what they could to manage our concerns."
"Room was shabby, furniture scratched and well-worn. Bathroom icy cold. However, on bringing these points to the attention of the staff, a heater was delivered - thank you. Obviously there was no quick solution to the shabbiness of the room (suite 2 Manor House).
Some of the food was poor, but again on raising this, staff dealt with it.
On balance, we feel the staff did what they could to manage our concerns."
Anne