Find 4 Star Hotels in Ann Arbor, MI from SAR 494

"This hotel markets a unique boutique experience, but the stay did not live up to the price. Despite arriving after check-in time, the room was not ready and an alternative room type was provided without acknowledgment or adjustment. The room itself had an unpleasant odor and felt poorly designed, especially the bathroom setup (mildew on the bottle for body wash and no fan in the bathroom to get rid of moisture) Temperature control was a major issue, with the room remaining uncomfortably warm and no functional air conditioning overnight. I was told to turn it off and open the window to cool it down. Staff response to the issue was minimal and did not reflect the level of service expected at this price point. I asked to be moved but was told they were at capacity and was offered nothing in return for my displeasure with this outcome. Overall, the experience was underwhelming and disappointing given the cost and branding. I had friends that were so interested in doing a weekend here but I’m embarrassed to say I stayed there and would have even recommend it."

"The pool area is lovely with food and drinks available right there. The hot tub and sauna were heated appropriately and all facilities were well cared for. Our room was wonderful with a big comfy bed!"

"We had a wonderful three night stay however the one day we were out all day, our room did not get cleaned. We did have the Do Not Disturb sign on until about 9am but then were out all day and hoped to have fresh towels and toilet paper when we returned. My husband was able to go to the front desk though and bring back towels and toilet paper. Loved the chocolate chip cookies we were given on arrival"