"The cabin/cottages were nice, and updated. The restaurant Palomino and main building is getting dated and service is falling off.
The breakfast was great as usual and most staff is friendly.
Wifi is terrible and non-accessible or very slow at best"
"The room was beautiful, the bathroom was luxurious and clean. The staff particularly Debbie was very welcoming and friendly, just perfect for who you’d want as front of house staff.
The breakfast had a great variety whether you wanted hot or cold food just help yourself! Tea and coffee was served to you making it feel more personal.
The gardens were immaculate, the gardener clearly puts a lot of time and effort into it.
There was good parking accessible and easy to everyone."
"The room was clean and bed comfortable. Nice decor in the room.
Evening meal food was excellent. Breakfast was disappointing, not cooked to the same standard of the evening food.
Dog friendly. Huge carpark. Fabulous position with views over the bay.
Just be aware its a mile past the centre of Helensburgh and it's a lovely walk into town."
"I want to start my review by saying the staff were mostly helpful and kind. I did also receive a full refund for my stay. However it should not have come to this.
The overall cleanliness of the room"
"Locate on the shoreline of Helensburgh & very close to event hall I was attending. Room with no view but it was a lovely cosy room onsuite beautifully decorated fabulous mirrior. Bar lovely atmosphere, staff genuine happy to help out. Lucky to park outside it but theres a big carpark not too far away."
"It was a beautiful room only drawback was 3rd floor being 82 &84 not as easy I think there were only a couple of rooms up there but worth it for such a lovely room. It was easy to park in street but would of preferred private car park but it was a nice quiet area, we didn’t use the bar but it looked nice if we’d been there longer I would of gone and sat in there, staff helped take our bags up to our room very helpful. 👍"
"We just had one night here before catching the early ferry to Isle of Arran and it was perfect. Good location with allocated parking spot. Easy check in with clear instructions upfront. Well equipped room, nicely decorated and a comfortable bed. We had room 6 at the back, which was very quiet. Also convenient for eating out in town. Would recommend."
"Ok room, bathroom looks old and tired but works adequately. It’s an old building so don’t expect luxury but all was ok.
Good breakfast and helpful staff."
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