"When we arrived at 7:15pm, they didn't have our room ready for another hour and a half. The "manager" at the front desk said that they needed to find housekeeping to do an 'emergency' clean to get us the room we booked. It was 7:15pm...shouldn't the room have been already cleaned and waiting? The front desk staff was overwhelmed (I wasn't the only person having an issue) and nasty. There were no luggage carts (we were told they only had three 1/2 carts for the whole complex). The whole...
"When we arrived at 7:15pm, they didn't have our room ready for another hour and a half. The "manager" at the front desk said that they needed to find housekeeping to do an 'emergency' clean to get us the room we booked. It was 7:15pm...shouldn't the room have been already cleaned and waiting? The front desk staff was overwhelmed (I wasn't the only person having an issue) and nasty. There were no luggage carts (we were told they only had three 1/2 carts for the whole complex). The whole...
Felicia