"Moderne compacte basic kamer met moderne gemakken, maar niet altijd handig. Weinig plek voor je koffer en bed tussen de 2 muren best wel krap zeker met z’n tweeën. Raam op blinde muur kan niet open en ventilatie systeem maakt best veel lawaai. Wel super centraal gelegen in het centrum van Bath."
"I found brown marks on the bed with pen marks as well on blankets. Toilet seats seem to have a brownish yellow stain on them. We reported this to the front desk and all they did was say they would look into it. We have pictures which we also showed them."
"I stayed here with my daughter in a twin room, with queen beds. Room was tidy and clean and the beds were comfy.
Breakfast was good but quite busy.
Staff were polite and helpful."
"Very friendly, cheerful & helpful staff on reception & at breakfast.
The breakfast was exceeded our expectations- it was very busy at 8.30 on Sunday morning but the staff kept everything well topped up & with a cheerful smile.
The room was clean & functional with a very good shower.
The manager dealt with a corridor issue promptly & professionally.
For the price could not fault the hotel & would definitely stay again when visiting family in Bristol despite it being a little out of the way.,"
"First of all, I want to say that the staff were brilliant. The Receptionist was lovely and so were the restaurant staff. Breakfast was great. Bed was comfortable.
However, the property required a lot of TLC. Our bedroom was absolutely tiny and needed DIY- the carpet was threadbare, the curtain rail was hanging off the wall, the hook in the bathroom was hanging off and the bathroom doorknob was so wobbly we were afraid to close the door in case it fell off. It wasn't the cleanest either,...
"The staff were lovely there was a nice bar. The bathroom, bed and linen were very good and clean. My shower didn't work, I didn't report it as it seemed unlikely to get fixed over the weekend, they were full so another room was unlikely and I really didn't want the hassle of having people trying to work in my room. The TV and Radiator had a lot of dust on them although everything else was fine."
"Staff were amazingly helpful and polite. I arrived with my daughter and dog and aload of bags. They helped with everything and were simply wonderful. Room was lovely and clean and spacious. Definately stay again"
"Amazing hotel!
We visited for our anniversary and were upgraded to one of the Manor Deluxe rooms, which was fab.
The whole hotel was immaculately clean and all of the staff we encountered were polite and so helpful.
We only wish we could have stayed longer and would love to visit again in the future!"
"Disappointing stay. Adequate room facilities, but noisy position, adjacent to the busy road and certainly not a superior room. Worn and damaged carpet. Had a dog and consequently were placed in the bar for breakfast. Inadequate table space and poorly serviced. Staff were as helpful in the dining area as they could be, but overwhelmed by numbers, even though we were asked to choose a time to eat. We could not use our room after breakfast on one day as the cleaner was there. Parking was paid for...
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