"We were a large group group and needed some accommodation. I contacted the property 1 month in advance and did not receive any answer from the hotel manager. I sent a reminder email one week before travel date and still did not receive any answer. At the end the issue was sorted out after we arrived there, but I expect a manager to answer the corporate emails at least.
On the other hand, hotel staff were all cooperative and cheerful, specially Anja and the other front desk staff who proved to be...
"We were a large group group and needed some accommodation. I contacted the property 1 month in advance and did not receive any answer from the hotel manager. I sent a reminder email one week before travel date and still did not receive any answer. At the end the issue was sorted out after we arrived there, but I expect a manager to answer the corporate emails at least.
On the other hand, hotel staff were all cooperative and cheerful, specially Anja and the other front desk staff who proved to be...
Macram