"Lovely hotel, but some aspects of the service could be improved
I stayed for two nights from 3–5 November and overall found this to be a lovely hotel. I enjoyed my stay and would happily recommend the hotel itself.
Unfortunately, my experience at reception took some of the shine off the stay.
On my first evening, I returned to my room to find that my room card would not work. I went back to reception, where the gentleman on duty eventually managed to reprogramme it, although he seemed to have...
"Lovely hotel, but some aspects of the service could be improved
I stayed for two nights from 3–5 November and overall found this to be a lovely hotel. I enjoyed my stay and would happily recommend the hotel itself.
Unfortunately, my experience at reception took some of the shine off the stay.
On my first evening, I returned to my room to find that my room card would not work. I went back to reception, where the gentleman on duty eventually managed to reprogramme it, although he seemed to have...
robert