"**The bellhop was the bright spot; the front desk needs serious attention**
Our group stayed here recently, and the experience was defined by two very different staff members.
The front desk was a real disappointment. From check-in, the receptionist was short and dismissive, and he made it clear he was annoyed our group was there. It got worse when water began leaking through the ceiling of one of our rooms. Instead of calmly helping, he became visibly upset and started raising his voice at...
"Staff was very accommodating and the rooms were clean. Got the triple family and it was a cool surprise to see a separate room for my 27 yr old daughter. I would stay there again."
"We spent 3 nights here during our Italian vacation and were so happy with our stay. The hotel was clean, beautiful and in a great location. You are 5 minutes from the Realto Bridge and only 7 or 8 minutes from San Marco square. The air conditioning was wonderful and the breakfast was perfect. If there was any complaint it is that the shower is tiny, I mean you can nearly turn around in it but other than that everything was great. If I go back to Venice I’ll stay here again."
"The staff at Hotel San Luca are so wonderful and accommodating! I would tell anyone visiting Venice to stay here for the great location, great price, and great staff!"
"The room was extremely small. The mattress was two twin mattress pushed together. The mattress was not comfortable.
The staff was not very friendly or helpful.
The breakfast was just some cold cuts and yogurt."
"Very disappointing experience. I honestly did not expect the room to be in this condition.
The bathroom was dirty and damaged, with a broken floor and black stains in the shower. The towels were not clean. The bed was extremely hard and uncomfortable, like sleeping on a wooden board.
Several facilities in the room were not working, including the safe, telephone, and refrigerator. There was also a very unpleasant smell coming from the wardrobe.
The biggest problem was the large number of...
أقل سعر عُثر عليه في الليلة الواحدة خلال آخر 24 ساعة بناءً على سعر إقامة ليلة واحدة لشخصين بالغين. الأسعار ومدى التوفر عرضة للتغيير. قد تسري شروط إضافية.
تغيُّر خططكاحجز في فنادق توفر إلغاء مجانيًا
كن دقيقًاابحث فيما يقرب من مليون منشأة فندقية حول العالم
