"This stay ranks among the worst I have experienced. Checking in at the front desk took a long time. Blood appeared on the bed sheets, and staff declined to replace them because it was late, so I slept without sheets. Every service felt overpriced. They would not bring deliveries upstairs even though my wife and I had undergone surgeries. Finally, they double-charged me and blocked my departure unless I paid. Expedia attempted contact many times without success. I was at their mercy because I...
"I greatly enjoyed my stay here. The staff was pleasant, responsive, and truly accommodating. Sergio (the head chef) went above and beyond to ensure that I was well taken care of. I had some dietary restrictions and he was super helpful in meeting all my needing, even offering some off-menu items and all my meals were exceptional. I would highly recommend Lotto hotel and I'll be repeating my stay soon."
"My primary brag about my stay at the Torre de Cali Plaza was the staff. I did not get the names of the receptionist ladies who work the day shift but they were kind and assisted me with a late checkout due to a scheduling change I encountered. But above all, my experience with the evening/night shift receptionists Fransisco and Eduard were what truly brought joy to my time there. My wife was not feeling well after we had some food that did not sit well with us and they went out of their way to...
"That hotel was a disaster; there were cracks in the ceiling—it was a safety hazard. They didn't clean the room, and there were no clean towels. We asked one of the staff members for towels and were told they didn't have any, though ten minutes later she brought us one. The food wasn't fresh. The photos on the website didn't match the actual hotel; it looked old and neglected. Expedia should be more careful with the information these hotels provide."
أقل سعر عُثر عليه في الليلة الواحدة خلال آخر 24 ساعة بناءً على سعر إقامة ليلة واحدة لشخصين بالغين. الأسعار ومدى التوفر عرضة للتغيير. قد تسري شروط إضافية.
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