Find 3 Star Hotels in Hoxne from SAR 146

"I had an extremely poor experience at easyHotel Ipswich and would not stay here again. Before arrival, I contacted the hotel to add my daughter to the booking but received no response. Instead, I was sent a generic reminder to bring ID, which I did (including my passport), yet no ID was even checked on arrival. We arrived at 9:30pm and were given a room that was not suitable for a family, despite my prior request. When I raised this at reception, I was told the hotel was fully booked and that my message hadn’t even been read. This lack of communication caused immediate issues. I had to book an additional room for the following night so my daughter could have her own space, but she was then unable to check in without me being present, which created unnecessary stress. We were also travelling with a disabled guest, and the parking was a long distance away, which was completely unsuitable. The service was poor throughout. The coffee machine was out of order in the morning, and when I asked about a refund for the rooms due to the issues, I was met with a receptionist who had a very rude and dismissive attitude. I was also surprised to learn that rooms are not cleaned during your stay, which is not clearly communicated and not what I would expect. Due to all of the above, we checked out early (less than 24 hours after arrival) and had to find alternative accommodation. Overall, this was a very disappointing stay and poor value for money. I am currently pursuing a refund"

"A great old hotel / pub with links to the TV show Dad's Army. The old part is atmosphric while the new part is comfy and modern. Great location in centre of town overlooking the river."

"Will always stay hear when in Norwich... excelant"

"I cannot thank Deep enough ( Hotel Manager I believe ) . He went out of his way & made the time to assist needs & to make sure that my stay was perfect & it was . Best nights sleep I’ve had in ages . Would recommend this establishment & team to everyone I know . Thank you very much Deep & keep doing what your doing that is working hard and going above and beyond for you customers . Kind regards A Greco"

"Stayed in Swan room. Spacious bedroom and en-suite. Large shower head and small shower tray meant water escaped onto en-suite floor. Breakfast excellent but cold milk with hot coffee led to cold coffee. Staff happily supplied hot milk on request. Staff very pleasant and helpful."

"Lovely main meals and breakfast. Staff were very helpful and polite. Very quick service considering they were short staffed due to illness."

"Convenient location for the city centre. Extremely clean hotel, welcoming and friendly staff, excellent cooked breakfast in the beautiful breakfast room, with doors open to the spring garden. The building is old, the stairs to the room were a bit awkward, nevertheless, overall an excellent experience. "