"From the moment we arrived, the level of customer service was disappointing. During check-in, the front desk associate remained focused on her phone and did not provide the attentive or professional service one would expect from the Hyatt brand.
As I was traveling with my family of four, we were only provided with two towels in the room. We requested additional towels on three separate occasions, including an in-person visit to the front desk, yet they were never delivered. This lack of...
"From the moment we arrived, the level of customer service was disappointing. During check-in, the front desk associate remained focused on her phone and did not provide the attentive or professional service one would expect from the Hyatt brand.
As I was traveling with my family of four, we were only provided with two towels in the room. We requested additional towels on three separate occasions, including an in-person visit to the front desk, yet they were never delivered. This lack of...
Fausto