البحث عن فنادق بتصنيف 3 Star في جراسينجتون من SAR 245

"Worst place with the worst attitude manager. Stayed here before we flew the next day. Spa wasn't open as work was going on. That was fine, however I ran a bath and the water was brown with lots of dirt in. Ran the shower. Exactly the same. Went to reception to be told nothing they could so. Requested a refund as this was unacceptable to be put in a room with no working water. Got £50 pound back. I wasn't happy with this so spoke to the manager the next morning who was very defensive and said...

"The restaurant was closed. Ni one answered the phone. Curtains didn’t fully shut. No soap. Cold shower in morning. No one manning breakfast. Had to knock on staff door to get tea. Guy hadn’t a clue even put the milk in the teapot. Continental breakfast just had a few children’s type cereal toast bowl of fruit yogurt. No milk out to have on cereal. Had to chase that up. One guest had slug in bedroom. Another bought their own bits in to have with breakfast"

"Nice hotel in a beautiful location on the edge of the market square in Masham. The staff were really friendly and our room was good, it's a shame the bar closes early, we were up there for a gig at the Town Hall and wanted a drink afterwards with our friends, luckily the Bruce Arms were very accommodating. A nice place to stay, a shame there were no biscuits in the rooms for your afternoon cuppa though."

"Lovely room. Great bar area & restaurant"

"Comfy bed"

"My daughter and I thoroughly enjoyed our stay. The staff were friendly and helpful - we ate in the bar on the first night - tasty food and HUGE potion size. The room was large (twin beds) and both the room and bathroom were clean and well maintained - this is an old building which was part of its charm. The breakfast was continental - had everything we needed. We booked a second night which wasn't planned."

"The room, bed was clean, comfortable. The staff nice and approachable. The breakfast was good. Ideal location."

"We arrived at the property to find that we had been double booked and no room was available as the property was now full. We had to find alternative accommodation in the area and we luckily found one property that had one room left. Grassington lodge offered no help in finding alternative accommodation due to their error. Extremely disappointed with how it was all handled and how we was treated and we would never use or recommend this property in the future."

"Parking was great clean room.great staff, didnt make breakfast after the football "

"Lovely hotel / pub in a very scenic location. Beautiful views. We had 2 cottages for our extended family group of 7 adults/ 4 children. Spent the afternoon enjoying the patio drinks and watching the water flow. Had a delicious Sunday dinner in the lovely upper dining room. Beds were comfortable and had everything we needed . Would definitely stay again ."

"We were lucky as we were allocated a room at the rear of the hotel with stunning views The staff were extremely helpful and we had a fantastic stay. This was our first trip to the dales, and were blown away by the location of the hotel, the local businesses etc. A huge thank you for a wonderful trip."

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