"Très belle hotel. Parfait pour la famille. De très belle chambre confortable. Une très belle piscine et la grotte est superbe. Petite suggestion toutefois, réduire le coût des cocktails. Près de 20$ usd pour des cocktails cest extrêmement cher pour ce type d'hôtel. Nous avons séjourné dans hotel de luxe au qatar où l'alcool est cher et même là on ne payait pas 20usd. De plus, la qualité du cocktail n'était pas au rendez-vous. Manque de décoration et le dosage d'alcool n'était pas bien. Si non,...
"Très belle hotel. Parfait pour la famille. De très belle chambre confortable. Une très belle piscine et la grotte est superbe. Petite suggestion toutefois, réduire le coût des cocktails. Près de 20$ usd pour des cocktails cest extrêmement cher pour ce type d'hôtel. Nous avons séjourné dans hotel de luxe au qatar où l'alcool est cher et même là on ne payait pas 20usd. De plus, la qualité du cocktail n'était pas au rendez-vous. Manque de décoration et le dosage d'alcool n'était pas bien. Si non,...
"This hotel is the best place to stay in Kinigi/to gorilla trek! It’s the closest lodge to the Dian Fossey campus and women’s village, and the staff is exceptional. They are very friendly and helpful and went above and beyond. We loved that we’d come back to the hotel and they’d clean our shoes and give us a foot massage. They’d also get a fire going in your room while you are having dinner. We’d come back to bed with a heated bed (thanks to a warm water bottle they place in there) and a fire...
"This hotel is the best place to stay in Kinigi/to gorilla trek! It’s the closest lodge to the Dian Fossey campus and women’s village, and the staff is exceptional. They are very friendly and helpful and went above and beyond. We loved that we’d come back to the hotel and they’d clean our shoes and give us a foot massage. They’d also get a fire going in your room while you are having dinner. We’d come back to bed with a heated bed (thanks to a warm water bottle they place in there) and a fire...
"Due to the proximity of this hotel to the current Ebola outbreak we gave advance notice of our need to cancel. Many hotels on Expedia will give 100% of your reservation back for a cancelation. Some have a more restrictive 50% refund policy. This was the only hotel in our travels that had an unfair and unreasonable cancellation policy. We even reached out to the staff but unfortunately they were very unresponsive. I recommend looking for hotels that are customer focused. This hotel is not."
"Due to the proximity of this hotel to the current Ebola outbreak we gave advance notice of our need to cancel. Many hotels on Expedia will give 100% of your reservation back for a cancelation. Some have a more restrictive 50% refund policy. This was the only hotel in our travels that had an unfair and unreasonable cancellation policy. We even reached out to the staff but unfortunately they were very unresponsive. I recommend looking for hotels that are customer focused. This hotel is not."
"We had a wonderful stay at Volcanoes Over View Safaris and Camp. The staff were incredibly friendly, welcoming, and accommodating throughout our visit.
Although Google Maps initially led us to an impassable road, the local community was kind enough to guide us safely to the camp, which we truly appreciated. Once we arrived, everything exceeded our expectations. Our room was spacious, the showers were hot, and the staff made sure every request was met promptly.
We were visiting the area for...
"We had a wonderful stay at Volcanoes Over View Safaris and Camp. The staff were incredibly friendly, welcoming, and accommodating throughout our visit.
Although Google Maps initially led us to an impassable road, the local community was kind enough to guide us safely to the camp, which we truly appreciated. Once we arrived, everything exceeded our expectations. Our room was spacious, the showers were hot, and the staff made sure every request was met promptly.
We were visiting the area for...
"This property is falsely advertised. The location listed on Expedia is not accurate, and when I arrived, it was nowhere near where it was supposed to be. I was forced to book another hotel last-minute. That alone would have been manageable, but the real issue is that the property provided no way to resolve the situation. They never answered their phone, ignored messages, and even when Expedia tried to reach them directly, there was no response. As a result, I was unable to cancel and lost over...
"This property is falsely advertised. The location listed on Expedia is not accurate, and when I arrived, it was nowhere near where it was supposed to be. I was forced to book another hotel last-minute. That alone would have been manageable, but the real issue is that the property provided no way to resolve the situation. They never answered their phone, ignored messages, and even when Expedia tried to reach them directly, there was no response. As a result, I was unable to cancel and lost over...
"이 사이트로 이 호텔 예약하지 마세요.
숙박 시설에 대한 리뷰를 굳이 남겨야 할까 싶네요.. 이 당혹스러움을 어찌 표현해야 할지?
저희가 예약을 하고 호텔에 도착해 보니, 호텔 측에선 제 이름으로 된 예약이 없다고 하더군요.
알고 보니, 엑스피디아 사이트와는 이미 꽤 오래 전에 계약을 해지한 상황이라고 들었습니다.
체크아웃을 해야하는 상황에서 의아한 마음에 상담 전화를 걸었지만, 분명 상담원분들은 친절하셨지만 조치된 것은 없었고 국경을 넘어야 하는 상황에서 1시간 반 가량의 시간을 낭비할 뿐이었네요..
이럴 것이라면 왜 사이트에 호텔을 올려 놓으셨을지..? 다시 계약할 것이 아니라면 이런 일이 일어나지 않도록 호텔은 내려주셨으면 좋겠고, 아직 환불도 받지 못하고 포인트만 덜렁 받았는데 빠른 조치가 취해졌으면 좋겠습니다. 절대 예약하지 마세요."
"이 사이트로 이 호텔 예약하지 마세요.
숙박 시설에 대한 리뷰를 굳이 남겨야 할까 싶네요.. 이 당혹스러움을 어찌 표현해야 할지?
저희가 예약을 하고 호텔에 도착해 보니, 호텔 측에선 제 이름으로 된 예약이 없다고 하더군요.
알고 보니, 엑스피디아 사이트와는 이미 꽤 오래 전에 계약을 해지한 상황이라고 들었습니다.
체크아웃을 해야하는 상황에서 의아한 마음에 상담 전화를 걸었지만, 분명 상담원분들은 친절하셨지만 조치된 것은 없었고 국경을 넘어야 하는 상황에서 1시간 반 가량의 시간을 낭비할 뿐이었네요..
이럴 것이라면 왜 사이트에 호텔을 올려 놓으셨을지..? 다시 계약할 것이 아니라면 이런 일이 일어나지 않도록 호텔 은 내려주셨으면 좋겠고, 아직 환불도 받지 못하고 포인트만 덜렁 받았는데 빠른 조치가 취해졌으면 좋겠습니다. 절대 예약하지 마세요."
"I slept in a simple tent, the bed was nice.
Good food, tastful Tilapia.
Good conversations with the staff, especially with Jean Marie (Pfaff).
Next time I will leave the bike on the pier, the road to the resort is too bad!"
"I slept in a simple tent, the bed was nice.
Good food, tastful Tilapia.
Good conversations with the staff, especially with Jean Marie (Pfaff).
Next time I will leave the bike on the pier, the road to the resort is too bad!"
"Amazing service, charming rooms, fantastic food. I went there after a gorilla trek and before hiking up Bisoke and they were fantastic. They helped arrange transport as well. Will absolutely be staying here again if I'm back in Musanze."
"Amazing service, charming rooms, fantastic food. I went there after a gorilla trek and before hiking up Bisoke and they were fantastic. They helped arrange transport as well. Will absolutely be staying here again if I'm back in Musanze."
"Safe Haven Apartments is a place that truly lives up to its name. It offers the perfect mix of comfort, privacy, and convenience. The location is excellent—quiet and secure, yet close enough to everything you need.
From the moment you walk in, you notice how spacious, clean, and thoughtfully arranged the apartments are. The design is modern yet cozy, making it easy to feel at home right away. Each detail, from the comfortable beds to the well-equipped spaces, shows real care for guests’...
"Safe Haven Apartments is a place that truly lives up to its name. It offers the perfect mix of comfort, privacy, and convenience. The location is excellent—quiet and secure, yet close enough to everything you need.
From the moment you walk in, you notice how spacious, clean, and thoughtfully arranged the apartments are. The design is modern yet cozy, making it easy to feel at home right away. Each detail, from the comfortable beds to the well-equipped spaces, shows real care for guests’...