"On arrival I was asked for my ID or credit card in the name I booked under. I purposely didn't bring any as I was in Bristol and there are certain cities I don't bring ID to - Bristol is one. I paid in advance to avoid needing to bring ID or the credit card. I had my booking number and email confirmation. I was told when checking in I needed evidence of my ID. On my Expedia booking it used the words 'may need ID', not that it was mandatory. I was eventually able to check in after logging into my...
"On arrival I was asked for my ID or credit card in the name I booked under. I purposely didn't bring any as I was in Bristol and there are certain cities I don't bring ID to - Bristol is one. I paid in advance to avoid needing to bring ID or the credit card. I had my booking number and email confirmation. I was told when checking in I needed evidence of my ID. On my Expedia booking it used the words 'may need ID', not that it was mandatory. I was eventually able to check in after logging into my...
"Shocking .Limited and of the cheapest products possible. Fruit withering but still put out. Yoghurt sour . Being referred for many reasons to local food safety agency "
"Shocking .Limited and of the cheapest products possible. Fruit withering but still put out. Yoghurt sour . Being referred for many reasons to local food safety agency "
"We had twin beds & I had a double quilt cover on mine it had such a big hangover I kept getting my foot stuck in it. They didn’t clean our room on the Sunday for some reason? We managed using our towels twice & making our beds.
We had to keep calling down for more coffee & sugar, coffee machine didn’t work one day seemed it was full of expired coffee caps, wile doing it he spilt some coffee over the bin onto the floor & just left it !! On the first day we needed help with air conditioning....
"We had twin beds & I had a double quilt cover on mine it had such a big hangover I kept getting my foot stuck in it. They didn’t clean our room on the Sunday for some reason? We managed using our towels twice & making our beds.
We had to keep calling down for more coffee & sugar, coffee machine didn’t work one day seemed it was full of expired coffee caps, wile doing it he spilt some coffee over the bin onto the floor & just left it !! On the first day we needed help with air conditioning....
"Had 2 rooms booked for 2 nights
Reception were helpful on checking in but the rooms were in separate buildings which was annoying for us and both on second floor so difficult with luggage on steep stairs.
The double room had no TV remote and the soap by the hand basin didn’t work .
They fixed it the next day but these should be checked prior to arrival !
Breakfast was self serve
The coffe wasn’t good and wasn’t that hot either and the Toast machine was set too high so it was virtually...
"Had 2 rooms booked for 2 nights
Reception were helpful on checking in but the rooms were in separate buildings which was annoying for us and both on second floor so difficult with luggage on steep stairs.
The double room had no TV remote and the soap by the hand basin didn’t work .
They fixed it the next day but these should be checked prior to arrival !
Breakfast was self serve
The coffe wasn’t good and wasn’t that hot either and the Toast machine was set too high so it was virtually...
"We have stayed here many times it is ideally located for our purpose of visiting Wells Glastonbury and Street
We will definitely be returning as soon as we can."
"We have stayed here many times it is ideally located for our purpose of visiting Wells Glastonbury and Street
We will definitely be returning as soon as we can."
"My teens were expected to stay on an uncomfortable pull out that was smaller than a love seat it was so uncomfortable the boys preferred sleeping on the floor.. With the bed pulled out there was no space if you wanted to look in your suitcase (we had 4 roll aboards and 4 back packs) you could only open them on the bed. There was not even a chair in our room not that there was space for one. The breakfast did not have many choices and was cold."
"My teens were expected to stay on an uncomfortable pull out that was smaller than a love seat it was so uncomfortable the boys preferred sleeping on the floor.. With the bed pulled out there was no space if you wanted to look in your suitcase (we had 4 roll aboards and 4 back packs) you could only open them on the bed. There was not even a chair in our room not that there was space for one. The breakfast did not have many choices and was cold."
"unfortunately, this hotel was a very let down for the price. The hotel is currently undergoing renovations, which was never mentioned on the Expedia listing. The corridors were dusty and strong paint fumes, which brought on my astnma. If I had known about the building works, I wouldn't have booked.
The room quality was also disappointing. Our bath towel had noticeable fake tan/makeup stains on it, and the room layout was poorly thought out, there was no plug socket near the kettle that actually...
"unfortunately, this hotel was a very let down for the price. The hotel is currently undergoing renovations, which was never mentioned on the Expedia listing. The corridors were dusty and strong paint fumes, which brought on my astnma. If I had known about the building works, I wouldn't have booked.
The room quality was also disappointing. Our bath towel had noticeable fake tan/makeup stains on it, and the room layout was poorly thought out, there was no plug socket near the kettle that actually...
"Location is superb, 100 ft to Chippenham bus station, and leads than 10 minutes bistro from the train station. Room is spacious, so is the bathroom, big and renovated. Courtyard is nice. There is a leisure pool at site too. Huge parking lot at back. The buffet breakfast offered was full English style and truly great. Staffs were super friendly. I stayed here one night to visit the near by Cotswold villages, like Castle Combe, which was only half an hour away. If the windows could be upgraded and...
"Location is superb, 100 ft to Chippenham bus station, and leads than 10 minutes bistro from the train station. Room is spacious, so is the bathroom, big and renovated. Courtyard is nice. There is a leisure pool at site too. Huge parking lot at back. The buffet breakfast offered was full English style and truly great. Staffs were super friendly. I stayed here one night to visit the near by Cotswold villages, like Castle Combe, which was only half an hour away. If the windows could be upgraded and...
"The hotel was interesting enough and not horrible. But there were some deficiencies. The exterior entrance doors are very narrow and there is nobody there to help you with your luggage. Or to even hold the door. If you are not very strong and need some help it might be a challenge. The front desk clerk when we checked in, was completely indifferent to us. When we had a problem with the Wi-Fi, she was condescending and never did get our issue straightened out. The Wi-Fi there did not work...
"The hotel was interesting enough and not horrible. But there were some deficiencies. The exterior entrance doors are very narrow and there is nobody there to help you with your luggage. Or to even hold the door. If you are not very strong and need some help it might be a challenge. The front desk clerk when we checked in, was completely indifferent to us. When we had a problem with the Wi-Fi, she was condescending and never did get our issue straightened out. The Wi-Fi there did not work...
"The lift didn’t work 1 bottle of water for two people and both the Expedia site and the website are very misleading verging on false advertising the pictures show a roof top pool that is not there the hotel blamed Expedia but it is also on their own website"
"The lift didn’t work 1 bottle of water for two people and both the Expedia site and the website are very misleading verging on false advertising the pictures show a roof top pool that is not there the hotel blamed Expedia but it is also on their own website"