"The staff here are absolutely wonderful creating a real home from home! The food in the restaurant was top notch and the drinks were served with care and attention. There was a lack of any kind of “ale” from the bar (neither bottles or cans) but that was the only missing item really.
Almost everything is good but a couple of improvements would be around housekeeping - didn’t top up tea, sugar or bodywash on each day and we didn’t notice of course until needed! Some aspects of the hotel are quite...
"Room was excellent, all amenities avaliable, lovely breakfast and a good view of the River Tees with the peak of Roseberry Topping in the background. Would highly recommend staying here. "
"disappointed that found out after I booked pool was closed. Plenty of parking & room was clean with plenty of tea & biscuits.
Bed comfy but did not sleep well due to a high pitched noise outside that would have been less audible had the window closed a bit tighter."
"We were warmly welcomed by staff who were friendly and helpful. Our room was immaculate with all of the amenities we could have wished for. The restaurant was excellent- again staff very attentive, friendly and had a sense of humour!
Breakfast was well worth payimg for-plenty of choice and lots of variety for those with special dietary requirements. We slept soundly as the bed was very comfy! Also really enjoyed access to the spa!Would definitely visit again!"
"We enjoyed our stay. The staff were all lovely. The hotel is tired and could do with a refurb. However it was clean and the food, both at breakfast and in the restaurant, was of a high standard. It was also well situated for travelling around both by public transport and by car. We would definitely go back"
"Breakfast great
Staff great
Building is run down and in need of maintenance everywhere
The stunning beer garden was absolutely awful grass 5 inches high weeds rubbish everywhere tables falling apart a disgrace and could be fab"
"We were advised on arrival that a wedding was taking place on the Saturday, not a problem except we we’re giving a room almost above the function suite. The carpet in the room was filthy and not what I would consider acceptable at this price point. The hotel has no air conditioning, the room was too hot even with the window open all night. The pictures on the website are clearly taken when the hotel was refurbished years ago."
"Great location for an overnight. Friendly staff and warm welcome at check in. Breakfast wasn’t as good as I’m used to. Room was tired and pillows need refreshing as they were clumpy and uncomfortable, which impacted on sleep"
"Excellent helpful staff especially the lady at check in .
Great breakfast ,and good dinner at fair price .
Great size quiet room .
The hand basin was blocked and when I put boing water down drain a lot of black gunk came out . A very helpful maintenance man cleaned it but how could housekeepers not notice this .
Large stain on duvet and carpets where not very clean ."
أقل سعر عُثر عليه في الليلة الواحدة خلال آخر 24 ساعة بناءً على سعر إقامة ليلة واحدة لشخصين بالغين. الأسعار ومدى التوفر عرضة للتغيير. قد تسري شروط إضافية.
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