"The hotel is situated in a beautiful location with stunning views; however, my overall experience was impacted by the level of service. Check-in was scheduled for 3:00 PM, but my room was not available until 3:40 PM. When I inquired about the possibility of receiving a drink voucher due to the delay, the manager, Jasmine, responded in a manner I found to be discourteous. She stated that she had done her best to have the room ready on time and explained that the delay was due to guests checking...
"The hotel is situated in a beautiful location with stunning views; however, my overall experience was impacted by the level of service. Check-in was scheduled for 3:00 PM, but my room was not available until 3:40 PM. When I inquired about the possibility of receiving a drink voucher due to the delay, the manager, Jasmine, responded in a manner I found to be discourteous. She stated that she had done her best to have the room ready on time and explained that the delay was due to guests checking...
Silvia