"I booked and paid for Superior Double. What we got was a Basic room, like the photos here on Expedia. Nothing like the Superior room or bathroom! I went down to reception and asked. They told me that room is marked as a Superior on their computer, and to go back next morning or email in.
I did both. My email was forwarded to a manager. The lady on reception told me she had forwarded the email and they couldnt do anything else.
I sent screenshots of what I booked and what I got. I just wanted...
"On 1st entering the room there was a dust ball on the desk, outside of the kettle was filthy ,got moved to a different room as wasn't going to stay in the room I was given, no bar for most of the stay apart from yesterday,windows didn't open fully so thankfully I had a fan as was boiling in the room, the wifi wasn't throughout the hotel and at best very weak signal in the lounge area,. Not a very pleasant stay,"
"Our room was clean but outside of our room the property was not maintained at all . No housekeeping facilities. Lift not working, air conditioning not working. Property location was very good , staff tried to be helpful but hardly manned the reception. We had to call them if required."
"Great stay for 3 nights. Helpful staff, great breakfast and very clean. Could do with some modernisation in some areas (ie bedrooms) but other than that, great."
"The room was spacious and extremely clean. The beds were comfortable.Breakfast was excellent, room service for dinner was extremely poor- the food that is.Most of the staff were really friendly. It would have been better if there had been a balcony in the room. Overall very pleased with our stay."
"The hotel was very clean, need new bed bases but comfy matress, could do with a larger sized bath towel as quite small.
Well organised breakfast service, lots of choice and served quickly.
Staff were all friendly, helpful and organised."
أقل سعر عُثر عليه في الليلة الواحدة خلال آخر 24 ساعة بناءً على سعر إقامة ليلة واحدة لشخصين بالغين. الأسعار ومدى التوفر عرضة للتغيير. قد تسري شروط إضافية.
تغيُّر خططكاحجز في فنادق توفر إلغاء مجانيًا
كن دقيقًاابحث فيما يقرب من مليون منشأة فندقية حول العالم
