"Front desk customer service was rude and never answer their phone. I have to be in their face in person to get help. Our AC was broken the first night but then they fixed it and it was super cold."
"The room was very spacious and clean. What I did not like is that there is no soap holder in the shower so no where to put your own body wash. Also, a bar over the door would be nice to hang your clothes or a towel. Otherwise, everything was excellent."
"El hotel se encuentra aproximadamente a 10 minutos caminando de la estación de metro, la línea permite llegar a los principales puntos turísticos de Roma y cuenta con conexiones para trasladarse al aeropuerto fácil. Además, hay varias rutas de autobús cercanas, lo que facilita la movilidad por toda la ciudad.
La zona del hotel es muy segura y cuenta con tiendas y algunos restaurantes a poca distancia. Puede parecer alejado de las principales zonas turísticas, sin embargo, la excelente conexión...
"La nostra esperienza è stata positiva.
I punti di forza della struttura sono la posizione ottimamente collegata con i trasporti pubblici (metro e autobus); il servizio e l'accoglienza: il personale è disponibile e la camera era pulita e confortevole. Infine, la colazione a buffet, varia e di ottima qualità.
Nota informativa: segnalo unicamente che l'ascensore è accessibile a partire dal primo piano, preceduto da due rampe di scale, aspetto che potrebbe rilevare per ospiti con ridotta mobilità....
"Fijn hotel, sober, maar netjes en vriendelijk personeel.
Alles op loopafstand en supermarkt en restaurants binnen 100 meter . Lokale markt pm de hoek.
Zeker een aanrader!"
"The hotel was in a great spot, not far from the Colosseum and Termini. The staff were very courteous and helpful. Overall, highly recommended and would book again for sure :)"
"The room was clean. Some of the walls for the quadruple room need to be repainted. We came high season so paid a very high amount for maybe furnishings befitting of a Courtyard Marriott. It’s on a major street which helps with pick up and drop off with shuttles. It’s near a metro so you can choose to walk or metro. My only 2 complains are that it’s in a quite dilapidated building. The 2nd and 3rd floors are quite scary under construction from the outside. Also it does have an elevator that fits...
"I loved staying at The Serena. It was only a couple of blocks from the train station making my arrival and departure a breeze. This is a lively “retro” hotel with everything I needed."
"Lovely small hotel in the heart of the city. Very convenient to get to all the sites and transport.
Super helpful staff, very easy to communicate with even though I didnt see them as I was out all day.
Very clean."
"Best hotel location in Rome. Walkability was so convenient to all site seeing attractions. I stayed in this same hotel 20 years ago and decided to pick it again for my recent trip. The Breakfast is my favorite hotel breakfast to date. The staff is so friendly and helpful!! If I go back, ill pick this hotel a third time."
"Muy buena ubicación. Aun cuando habitaciones son muy pequeñas, están en excelentes condiciones, son silenciosas, camas son muy cómodas, regadera excelente. La atencion del personal es maravillosa (Carolina en Restaurante , Alonso en Recepción). El desayuno es basto. Muy recomendable."
أقل سعر عُثر عليه في الليلة الواحدة خلال آخر 24 ساعة بناءً على سعر إقامة ليلة واحدة لشخصين بالغين. الأسعار ومدى التوفر عرضة للتغيير. قد تسري شروط إضافية.
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